YOU Matter: A Customer Service Program with Darienne Wilson Mobley

As we head into peak season in our industry, let’s come together for an opportunity to get refocused on the high level of service our city is known for. It is the rich, memorable experiences we provide that keep our visitors and our meetings returning. Whether you are a manager or on the front line, all will benefit from this special, two-hour seminar, brought to you by ISES. We are all integral to fostering and maintaining a culture of service within our organization. We all matter. Our speaker Darienne Wilson Mobley is an industry leader who brings fresh insight delivered with engaging wit. This will be a deliciously entertaining and educational breakfast program you don't want to miss!

Ms. Mobley is the President of Darienne, Inc., a consulting firm that specializes in tourism marketing, management, planning and training. Her tourism career spans over 30 years. She has had the distinct honor of serving as the Director of Tourism for both the states of Mississippi and Louisiana. During her career, Darienne has received recognition from many organizations for her leadership, creativity and resourcefulness; among those, she was named one of the Top 100 Most Powerful Women in Tourism in 2000 by Travel Agent Magazine, and was awarded the “Tourism Achievement Award of the Decade” by the Mississippi Tourism Association in 1999. Darienne is a passionate public speaker and powerful strategic thinker.

When:
Thursday, September 16, 2010
8:00 a.m. to 10:30 a.m.

Where:
The New Orleans Board of Trade
316 Magazine St., New Orleans LA 70130

Cost:
ISES Members and Guests- $35
Student Members and 3+ guests from the same company-$20
Register at: www.regonline.com/september2010
Event Sponsor: